Terms & Conditions

Effective Date: 20 May 2025

These Terms and Conditions (“Terms”) govern your use of the V-Hanu website, services, and the purchase of products from us. By accessing or using our services, you agree to be bound by these Terms.

1. User Eligibility

To use our services, you must be at least 18 years old or under the supervision of a parent or guardian. By using our website, you warrant that you meet this eligibility.

2. Product Information and Pricing

We make every effort to display accurate product details and pricing. However, errors may occur. We reserve the right to correct any inaccuracies, cancel orders, or change prices without prior notice.

3. Orders and Payments

• All orders are subject to availability and confirmation.

• Prices are listed in INR and include applicable taxes unless stated otherwise.

• Payments are accepted via secure gateways.

• V-Hanu reserves the right to refuse or cancel any order at its discretion.

4. Shipping and Delivery

• Orders are processed within 1-3 business days.

• Estimated delivery time is 3-7 business days depending on the location.

• V-Hanu is not liable for delays caused by courier partners or force majeure events.

5. Return and Refund Policy

• Return requests must be raised within 7 days of delivery.

• Products must be unused, unwashed, and in original packaging.

• Refunds will be processed once the returned product passes quality check.

• Refund method depends on the original payment mode.

6. Cancellation Policy

• Orders can be cancelled before they are shipped.

• To cancel, please contact us at [email protected] with your order ID.

7. Intellectual Property

All content on our website—including logos, text, images, product descriptions, and design—is the property of V-Hanu and is protected by copyright laws. You may not use any content without written permission.

8. User Conduct

Users must not:

• Misuse the website or its services

• Violate any laws

• Attempt unauthorized access to any part of the site

9. Disclaimer and Limitation of Liability

V-Hanu provides its services on an “as-is” and “as-available” basis. We do not guarantee uninterrupted or error-free access. V-Hanu will not be liable for any indirect, incidental, or consequential damages arising out of your use of the website or products.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of these Terms will be subject to the exclusive jurisdiction of courts located in Delhi.

11. Contact Us

If you have any questions regarding these Terms:

V-Hanu
Address: WZ-76, Shastri Nagar, Delhi – 110052
Email: [email protected]
Phone: +91-9811062043 | +91-9811062048