Privacy Policy

Effective Date: 21 May 2025

V-Hanu (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information that you may provide us while using our website, mobile applications, and other digital services. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we store and protect it, and your rights regarding your information. Please read this document carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect various types of personal and non-personal information to provide and improve our services:

1.1. Personal Information:

• Full Name

• Address (Billing and Shipping)

• Email Address

• Phone Numbers

• Payment Information (debit/credit card, UPI ID, etc. through secure payment gateways)

• Account details (if user registration is available)

1.2. Non-Personal Information:

• IP Address

• Browser Type and Version

• Device Type and Operating System

• Pages Visited

• Referring Website URLs

• Cookies and Tracking Data

2. How We Collect Information

• When you place an order on our website

• When you register or sign up for newsletters

• When you contact us for support or inquiries

• Through cookies and automated tracking technologies

• Through social media interactions

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders

• To provide customer service and support

• To personalize your experience on our website

• To send transactional and promotional communications

• To improve our website and services based on analytics

• To comply with legal obligations

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties for the following purposes:

• Shipping partners for order delivery

• Payment gateways for secure transactions

• Marketing service providers for promotional communication (only with your consent)

• Legal authorities if required by law

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve user experience

• Monitor website traffic and usage

• Remember user preferences

You can disable cookies through your browser settings, though this may impact some functionalities of the website.

6. Data Storage and Security

We implement appropriate security measures such as encryption, firewalls, and secure servers to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to keep your passwords confidential.

7. Retention of Data

We retain your information only for as long as necessary for the purposes described in this policy or as required by law.

8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of any incorrect or outdated information

• Withdraw consent for processing your data (where applicable)

• Request deletion of your data

Please contact us at [email protected] to exercise any of these rights.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, terms, or privacy policies of these external sites.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect information from minors.

11. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be reflected with a new effective date at the top of the policy.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us:

V-Hanu
Address: WZ-76, Shastri Nagar, Delhi – 110052
Email: [email protected]
Phone: +91-9811062043 | +91-9811062048